Full-Time Customer Service Representative

The Customer Service Representative is responsible for providing high quality customer care to create a positive experience for our B2B customers.

This role requires the ability to work in a fast-paced environment managing inbound calls, emails from customers, and processing customer orders while maintaining accuracy.

This is a remote role with regular hours Monday through Friday from 8am to 5pm.

Responsibilities:

• Timely and accurate order validation of high volumes of sales revenue.
• Ensuring understanding of service expectations to unique and varying customer requirements.
• Manage order modifications in alignment with customer requests.
• Respond to customer inquiries including order status, inventory availability, product information, order discrepancies, account status, pricing, and sales programs.
• Manage and assess customer-related problems or issues.
• Develop and implement appropriate resolution via phone, email, and fax.
• Meet customer experience communications standards.
• Work effectively and collaboratively with cross-functional departments.
• Ensure a thorough understanding of current technology to promptly respond to customer requests.

Basic Qualifications:

• Minimum of 2 years of customer service experience in a service industry.
• Proficient in Excel, Word, and PowerPoint.
• Ability to manage a high volume of work with accuracy.
• Excellent interpersonal, written, and oral communication skills.
• Effective problem-solving skills.
• Ability to work independently, cross-functionally, and in a team environment.

Preferred Qualifications:

• Associate's or Bachelor's degree.
• Prior ERP (SAP, Oracle, etc.) experience.

Salary: $31,000 - $44,000 USD

Benefits: Comprehensive, competitive benefits, 401(k) program, product discounts, flexible time off, fertility/adoption benefits, and more.

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