Full-Time Customer Success Agent

As a Breezy HR Customer Success Agent, you'll use your enthusiasm and empathy to help us troubleshoot, understand, and delight our incredible customer base.

With over 60,000 active users, we need your help to maintain and communicate in line with our sky-high standards and ambitious product plans.

We have a unique approach to customer service; giving you a script to follow and expecting robotic output just isn't our style. You can feel free to use your own easygoing voice, and we'll support you with all the resources you need to make sure our customers are well-informed, well-oiled recruiting and hiring machines.

This is a full time remote position and we're looking for someone who can work 10am to 7pm EST.

You'll get to know and navigate Breezy inside-out and top-to-bottom.

You'll be helping our customers achieve their goals inside Breezy the majority of the day. You'll be walking them through processes and minor hiccups with patience and a sense of humor, but you know enough to know when you don't know.

You'll escalate issues, or reach out to other teammates for help. You'll recognize when a customer might be a good fit for a demo, or might need some extra tech attention.

You'll be tracking your support metrics and hitting (um, blowing past?) goals we set for our customer success team – these are numbers like response time and customer satisfaction.

You'll be on the front line, so we expect you to keep eyes out for trends in common issues, and help us develop training programs for future customers.

You should have some experience making customers happy as a primary job function.

You're enthusiastic and comfortable around technology, the SaaS space, and/or recruiting and human resources.

You're even-tempered, but not passive. We want you to see problems and tackle them head on, but be kind and professional about it.

What is the last date for applying to the job?

Which countries are accepted for this remote job?