Full-Time Customer Success & Sales Ops Manager

Our Customer Success team is the heart of how we support and grow lasting client relationships. We work closely with global Sales teams, Project Managers, and other departments to ensure every customer interaction is thoughtful, proactive, and genuinely helpful.

We’re a people-first team—curious, collaborative, and always ready to step in. Whether it’s guiding a client through their first multilingual event or identifying new ways they can get value from our solutions, we’re here to make it easy, smooth, and impactful.

We care deeply about doing things well and doing them together. And as part of our broader team, we’re always learning, adapting, and finding smarter ways to serve our clients—because when they grow, so do we.

The Role - key responsibilities

This role sits within our Customer Success team and works closely with Sales Operations, Business Development Managers, and other internal partners.

It’s a great fit for someone who’s proactive, detail-oriented, and excited to contribute to the success of both our clients and our internal teams.

What you'll do:

1. Customer relationship management
2. Build and grow strong client relationships across your portfolio of accounts.
3. Present quotes through live meetings and ensure timely follow-up after events via meeting or survey.
4. Ensure each client account receives meaningful engagement on a regular basis.
5. Host regular client meetings and share insights to support retention and satisfaction.
6. Resolve any client issues in close collaboration with Operations and Management.
7. Growth & opportunity development
8. Proactively explore new business opportunities within existing accounts.
9. Expand client contact networks and identify potential for new service areas.
10. Collaborate regularly with Business Development Managers to align on account strategies and client communication.
11. Sales operations support
12. Coordinate contract, terms, and special agreement processes—ensuring accuracy and timely completion.
13. Support onboarding of Interprefy as a vendor with new clients and escalate delays when needed.
14. Gather feedback during onboarding and identify areas for process improvement.
15. Be the go-to person in your time zone for HubSpot-related questions or troubleshooting.
16. Assist with platform access requests and strategic account support during NALA business hours.
17. Operational coordination & admin
18. Work with the Accounting team to support accurate and timely invoicing.
19. Ensure seamless handovers to Project Management for live event execution.
20. Contribute to reporting, client feedback analysis, and internal documentation.

Key experiences and competencies

What you bring:

• Confidence leading video calls and managing client relationships.
• Experience working with senior stakeholders internally and externally.
• Strong attention to detail and documentation habits.
• Tech-savviness—especially in HubSpot, Zoom, and collaborative tools.
• A self-starter mindset—you manage your workload independently.
• Strong communication, listening, and conflict resolution skills.
• A flexible, solutions-focused mindset.

What is the last date for applying to the job?

Which countries are accepted for this remote job?