Full-Time Customer Success Executive- HCLS

• The Customer Success Executive will develop C-level executive relationships and relationship management across.
• The overriding objective will be to improve Customer Outcomes at these accounts leading to customer's product adoption and value realization.
• Cultivate trusted advisor status with executive customer stakeholders
• Become an expert in ServiceNow value methodology and engage in regular (at least quarterly) value review with customers
• Understand customer strategic goals and contribute to customer roadmap development aligned with the customer’s product adoption strategy
• Define, realize, and benchmark business value
• Develop relationships with ecosystem partners in order to deliver exceptional customer success
• Maintain account level relationships in order to support clear value proposition within the account
• Advocate/champion ServiceNow's best practices
• Deliver high customer CSAT metrics for assigned accounts
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 12+ years progressive experience as part of a professional services organization; or equivalent education/experience
• Knowledge and experience with multiple ServiceNow product suites greatly preferred
• Management consulting role at a top-tier consulting company, experience at a Healthcare Organization (Life Sciences, Payer, Provider), or equivalent focused on technology (Digital/SaaS/Enterprise Software) enabled transformations
• Depth in digital transformation design, implementation, and management
• Experience in the healthcare/life sciences industry
• Experience building executive relationships with CIO, CTO, CSO, CFO, CHRO and business line leaders
• 5+ years large program experience

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