Full-Time Customer Success Manager, AEC

• Establish a trusted strategic advisor relationship with customers to drive strategic value.
• Work with key customers to establish critical goals, key performance indicators and aid the customer in achieving their goals.
• Identify, document and communicate key software feature enhancement requests on behalf of key customers.
• Identify and recommend the best use of GIS and locational intelligence to promote customer success and a ROI.
• Support the account teams in the documentation of account plans and in preparing and presenting compelling sales proposals.
• Proactively drive renewals and expand the adoption of Esri products within existing accounts.
• Maintain customer and market intelligence in Salesforce as required.
• Actively promote client successes through coordination of community building events and social selling activities.

• University Degree and or College Diploma in a related field.
• Strong knowledge of how GIS integrates with typical AEC workflows.
• Prior experience with customer/account management.
• Minimum 5 years' direct experience working with AEC firms and/or GIS companies.

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