Full-Time Customer Success Manager Aerospace

Customer Success Manager will focus on Success through leadership and effective virtual team orchestration, program management, and strong senior customer relationships.

Primary Goal: Ensure customer adoption and productive use of IFS products and services.

Key Responsibilities:

• Understanding customer needs, driving satisfaction, and loyalty.
• Leveraging business outcomes by value realization.
• Supporting digital transformation and modernization.
• Managing delivery projects (IFS preferred).
• Demonstrating deep experience and knowledge in Aerospace & Defense.
• Understanding industry trends, KPIs, and value drivers.
• Expertise in delivery methodologies and offerings.
• Ensuring exceptional end-customer experience with IFS products and services (including third-party/partner offerings).
• Addressing and mitigating delivery risks for IFS and partner-led projects.
• Leading through influence and trust with internal teams, customers, and partners.
• Utilizing Business Value Assessment (BVA) tools and processes.
• Developing value metrics and measuring success.
• Supporting subscription services and renewals to secure revenue.
• Leading executive steering committee meetings and communicating progress to senior leadership.
• Securing IFS references and providing regular reporting.
• Collaborating with sales on upsell opportunities.
• Communicating escalations to Global Delivery SLT.
• Fluency in English and local language (verbal and written).
• Interacting with various IFS departments (Support, R&D, Sales).
• Developing strong, trusted customer relationships focused on exceeding expectations.

Qualifications:

• Bachelor's or Master's degree, or equivalent experience.
• Strong interpersonal communication and relationship-building skills.
• Excellent communication and relationship management skills.
• Experience building, maintaining, and evolving relationships with executives.
• Domain knowledge of IFS Applications.
• US Citizenship and ability to work in an ITAR compliant environment.

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