Full-Time Customer Success Manager - APAC

About Revinate: Revinate is a leading provider of direct revenue solutions in hospitality.

About the Role: The Revinate Customer Success Manager will lead post-sales efforts, building successful, repeatable processes for delivering value to Revinate customers in APAC. The ideal candidate has a proven track record in a SaaS company, driving customer adoption, revenue retention, and account growth. This role demands a dynamic, tech-driven environment, utilizing digital and in-person interactions.

Key Responsibilities:

• Become a superuser of all Revinate products.
• Coach customers to enhance product adoption.
• Conduct regular customer reviews and virtual workshops to identify areas for improvement.
• Share best practices to improve customer success.
• Build strong relationships beyond day-to-day interactions.
• Gather customer feedback and product recommendations for the Revinate Product team.
• Manage renewals and identify upsell opportunities.

Key Requirements:

• Strong account management, presentation, and opportunity management skills.
• Proven experience in sales methodologies, including prospecting, consulting, proposal creation, negotiation, and closing.
• Self-starter with strong negotiation skills (win-win approach).
• 2+ years of experience in account management, consultative sales, or business consulting, preferably in a SaaS environment.
• Fluency in Thai and English is a plus.
• Hospitality experience is a plus.
• Travel is required.
• Experience as a Revenue Manager from a hotel or hotel group is highly preferred.

What We Offer:

• Competitive salary and quarterly bonus.
• Comprehensive benefits package.
• Flexible work environment.
• Amazing company culture and co-workers.
• Central Singapore office location.

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