Full-Time Customer Success Manager

Calabrio is seeking a high-touch, enterprise-level Customer Success Manager to join our growing Revenue organization!

In this role, the CSM is directly accountable for your customers' successful product deployment, adoption, retention, and advocacy.

The right candidate is an expert relationship builder and deeply understands their customers’ business models, core problems, and critical use cases.

If you are technically savvy, love building relationships, are solutions-oriented, thrive on wowing customers, and will go above-and-beyond to serve our customers, this role is for you!

What you'll be doing:

1. Customer Engagement
2. Business partner to the customer
3. Present to stakeholders the opportunities and usage of the contact center.
4. Engaged with all levels in the customer business
5. Stakeholder mapping and decision maker analysis
6. Close relationships with all identified
7. Expansion of thinking and progressive strategies within the contact center
8. Adoption of Product
9. Drive adoption to Calabrio products to ensure depth of knowledge and expansion within the product portfolio.
10. Tie together the needs of the customer with the solutions of the product suite
11. Recommend next steps / long-term strategies
12. Sales
13. Identify and close upsell / cross-sell opportunities
14. Retain & renew customers
15. Create advocates for Calabrio; Referenceable accounts, case study participants, etc
16. Internal Influencer
17. Partner across internal Calabrio experts to provide additional consulting / sales / demonstration of products
18. Know when to pull in experts

What is the last date for applying to the job?

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