Full-Time Customer Success Manager

Are you ready for a role where strategic thinking meets empathetic problem-solving? Expedite Commerce seeks passionate professionals to help customers succeed with Salesforce solutions.

As a Customer Success Manager, you'll bridge technology and business impact. Champion customer needs, drive value, and ensure results-driven interactions.

What you'll do:

• Be the voice of the customer: Listen, empathize, and translate business needs to impactful solutions.
• Solve with purpose: Resolve customer issues efficiently.
• Collaborate and connect: Work with Developers, Product Managers, and Consultants for seamless experiences.
• Grow your talent stack: Leverage AI tools for strategic thinking.

Responsibilities:

• Customer Relationship Management: Manage accounts, drive value adoption, and ensure account growth.
• Lead Implementations: Manage end-to-end definition and delivery of solutions.
• Data-Driven Mindset: Use data to measure success, recommend optimizations, and monitor customer health metrics.

Requirements:

• 6+ years Salesforce experience with customer interaction, technical account management, or enterprise software consulting.
• 3+ years experience with quote-to-cash, CPQ, billing, subscription platforms.
• 3 years agile project management experience
• Experienced in facilitating workshops and business reviews
• Experience leveraging AI to enhance customer outcomes.

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