Full-Time Customer Success Manager

Flock Safety is seeking an experienced Customer Success Manager for their fully remote team, with occasional travel to northeast customers.

About Flock Safety: We are an all-in-one technology solution to eliminate crime and keep communities safe. Our goal is to reduce crime in the US by 25% in the next 3 years.

Responsibilities:

• Increase Net Revenue Retention through strategic engagement and expansion efforts.
• Ensure product understanding and adoption through training, optimization calls, and best practices.
• Build relationships and trust with multiple stakeholders within each department.
• Drive growth in surrounding markets through referrals and references.
• Communicate feedback to internal teams (Product, Sales, Marketing) to improve customer experiences.
• Translate software functionality into terms that customers understand.
• Handle de-escalation and tough conversations with a solutions-oriented approach.
• Manage multiple projects and tasks effectively.

Skills Required:

• 5+ years of experience in customer success or account management.
• Proven ability to build and manage relationships.
• Comfortable with de-escalation and difficult conversations.
• Highly adaptable and able to pivot.
• Excellent communication skills (technical and non-technical).
• Strong follow-through and self-management skills.
• Passion for customer success.
• Willingness to travel.
• Must be located in Pacific timezone

Compensation:

• $119.2k base + $29.8k bonus
• Stock options and bonus potential

What is the last date for applying to the job?

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