Full-Time Customer Success Manager

About the RoleAt Pushpay, the Strategic Customer Success Manager plays a key role in building and fostering relationships with our key Enterprise customers.

You will be quota-based, responsible for retention, renewal rate, and increased business.

What You'll Do

• Revenue Retention: Ensure customers stay customers.
• Adoption Target: Help organizations deploy and use Pushpay, engage givers.
• Upsell: Sell additional products and features.
• High Sales Activities: Work with key customers, handle complex needs.
• Pushpay Product Training and Assistance: Expert in Pushpay products for training, deployment, and giver adoption.
• Travel: Lead business review presentations (when travel restrictions are lifted).
• Relational competence: Grow relationships with senior and executive contacts.
• Manage the full-cycle renewal process.

What You'll Bring

• Bachelor’s Degree or equivalent experience.
• 5+ years of inside sales, account management, renewal team management.
• Salesforce or similar CRM system knowledge.
• Experience with Not-for-Profit, Education, or Faith verticals preferred.
• Proven track record with quota/target attainment.
• Ability to build relationships with large accounts, manage strategic accounts.
• Excellent communication skills, problem-solving ability.
• Multi-tasking, time management skills.
• Business acumen, detail-oriented, strong interpersonal skills.
• Strong customer service and communication skills.
• Goal-oriented, desire to over-perform, naturally curious.
• Enjoy fast-paced roles, comfortable with change and ambiguity.

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