Full-Time Customer Success Manager

Customer Success Manager

Act as an advocate for customers, overseeing a portfolio to help them achieve business outcomes and foster greater adoption of ServiceNow products.

Key Responsibilities:

1. Oversee customer outcomes engagement, understanding customer needs and challenges.
2. Ensure technical health and product version updates.
3. Identify criteria for assisting customers using Success Plays.
4. Promote ServiceNow customer success stories.
5. Ensure maximum value from ServiceNow investment and license use.
6. Collaborate with ServiceNow teams for product adoption and footprint increase.
7. Quickly resolve escalated client issues.
8. Act as a customer advocate in company decision-making.
9. Build and maintain strong customer relationships, becoming a trusted advisor.

Qualifications:

• Experience leveraging or critically thinking about integrating AI into work processes.
• 3+ years customer professional services or related business support experience.
• Financial Services (Insurance & Fintech) industry experience.
• Ability to provide independent comprehensive services.
• Experience resolving issues through analysis.
• ServiceNow accreditations or certifications preferred.
• Familiarity with digital transformation or project management.
• Comfortable learning and explaining technical products or services.
• Ability to manage multiple customers and priorities.
• Strong collaborative teamwork skills with sales, product, and support teams.

What is the last date for applying to the job?

Which countries are accepted for this remote job?