Full-Time Customer Success Manager

Sprout Social is seeking a Customer Success Manager, Key Accounts for their Sales & Success team in Ireland.

Why join Sprout’s Sales & Success team?

This role offers career advancement opportunities within a winning team. You'll sell and support a leading social media management platform, working alongside industry experts and collaborating with major brands (e.g., Harrods, IHG, River Island).

What you'll do:

• Cultivate strong relationships and loyalty with Mid-Market - Enterprise customers.
• Be the primary point of contact, delivering personalized customer experiences.
• Drive customer value and product adoption through strategic guidance, risk & growth indicator identification, and inspiring customer loyalty.

What you'll bring:

• Passion for customer success and understanding customer success drivers.
• Strong organizational and detail-oriented skills.
• Experience managing direct relationships with 50+ customers.
• Ability to identify customer challenges and propose solutions.
• Technical aptitude to identify areas of platform opportunity.
• Exemplary customer experience focus and team-player attitude.

Minimum qualifications:

• 4+ years experience in B2B SaaS/Software Customer Success, including 2+ years managing an Enterprise book of business.
• Proven success in retaining, renewing, and expanding Enterprise accounts through strategic relationship management.

Preferred qualifications:

• SaaS/Software/Technology industry experience.
• Consulting and strategic guidance experience related to social media.

How you'll grow (timeline):

1. Within 1 month: Complete onboarding, product familiarity, establish success metrics, and understand company metrics.
2. Within 3 months: Manage dedicated customer accounts, build relationships, and direct customers to resources.
3. Within 6 months: Become a product expert, address customer feedback, and create a career development plan.
4. Within 12 months: Execute independent projects, and develop expertise in social media trends, product features and platform enhancements.

Benefits:

• Comprehensive insurance and benefits packages.
• Flexible work arrangements, paid time off, and parental leave.
• State-of-the-art offices in Dublin.
• Opportunities for ongoing learning and development.

What is the last date for applying to the job?

Which countries are accepted for this remote job?