Full-Time Customer Success Manager

Customer Success Manager, Enterprise

At Varicent, we’re transforming the Sales Performance Management (SPM) market.

What You'll Do:

• Serve as the main point of contact for customers.
• Represent customer needs to Varicent teams.
• Drive renewals and identify expansion opportunities.
• Define customer business outcomes and create success plans.
• Manage program-level success planning.
• Ensure high product usage through adoption plans.
• Develop deep functional expertise to increase customer usage.
• Build and maintain relationships with key decision-makers.
• Engage with customers from onboarding through value realization.
• Orchestrate activities with internal/external teams.

What You'll Bring:

• 5+ years experience in SaaS/software Customer Success or Account Management.
• Passion for positively impacting large organizations.
• Team player excelling in fast-growing environments.
• Ability to build trust and communicate effectively.
• Ability to work independently and execute success plans.
• Strong interpersonal and organizational skills.
• Familiarity with CS tools (Salesforce, Gong, etc.).
• Adaptable, driven, self-motivated, and enthusiastic.
• Experience negotiating contracts and managing renewals.
• Cultural awareness.
• Bachelor's degree (IT/Business/Finance preferred).

Compensation

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