Full-Time Customer Success Manager - Financial Services (Remote)

• Manage end-to-end customer relationships across a portfolio of customers using Experian's Consumer Sync and Consumer View products
• Work with and support your assigned Account Director on a set of named strategic accounts to drive continued growth and success
• Responsibilities include client management, education, contract negotiation, and daily support
• Key metrics for success are customer renewal rate, revenue retention rate, upsell/cross-sell rate, and customer satisfaction
• Work with your counterparts across solutions engineering, operations, billing, and finance to ensure continuity across the business
• Communication with clients is frequent - includes weekly status calls with and occasional travel to client locations.
• Gather industry information within assigned portfolio. Including subscribing to industry newsletters, trade magazines.
• Develop relationships across all client/prospect base and internal departments.
• Cast wide and deep net at existing clients – know how to navigate organizations, ask for introductions and help; promote EMS across many use cases at client.

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