Full-Time Customer Support Agent

We are seeking a friendly and empathetic Customer Support Agent to join our remote team based in the United States.

As a vital member of our customer service department, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Troubleshoot and resolve customer issues, escalating complex problems when necessary
• Maintain accurate records of customer interactions and follow-up actions in our CRM system
• Collaborate with other departments to ensure customer satisfaction and improve service quality
• Identify and report common customer issues to help improve products and processes
• Stay updated on company products, services, and policies to provide accurate information
• Participate in ongoing training and development to enhance customer service skills
• Meet or exceed performance metrics related to response times, customer satisfaction, and issue resolution

Essential skills:

• Excellent verbal and written communication skills with a focus on clarity and empathy
• Strong problem-solving abilities and attention to detail
• Proficiency in customer service software and CRM systems
• Ability to multi-task and prioritize in a fast-paced environment
• Patience and active listening skills to understand and address customer needs effectively

Preferred Qualifications:

• Previous customer service experience
• Customer service certification (a plus)

Other requirements:

• Comfortable working remotely and managing time effectively
• Ability to maintain a professional home office environment with a reliable internet connection
• High school diploma or equivalent

Pay and benefits:

• Hourly pay range: $19.00 – $24.00 (US)
• Competitive benefits package: Medical/Dental/Vision insurance, Company-matching 401(k), Employee Stock Purchase Program, Tuition Reimbursement, and other programs/perks
• Permanent authorization to work in the U.S. is required

Apply:

Submit a complete and thoughtful application, including your resume.

Mandatory: Complete a HireFlix video interview.

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to sex, etc. (full details in job description)

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