Full-Time Customer Support Representative

Customer Support Representative Job Summary

We are looking for a dedicated Customer Support Representative to join our passionate team at eCom Babes. In this fully remote role, you will be the first point of contact for our clients and prospective students, providing exceptional customer experiences while addressing inquiries, concerns, and technical support issues related to our platform and courses.

You will work collaboratively with internal teams to ensure a seamless customer journey and contribute to the positive reputation of our brand. The ideal candidate will possess a strong customer service mindset and be eager to make a difference in the lives of our users.

Key Responsibilities:

• Respond to customer inquiries via email, chat, and social media in a timely and professional manner
• Provide information about courses, services, and educational resources available
• Troubleshoot and resolve technical issues related to our platform
• Document customer interactions and maintain accurate records
• Gather customer feedback and relay insights to improve our services
• Assist with onboarding new customers and guiding them through our offerings
• Collaborate with the sales and marketing teams to enhance customer satisfaction

Requirements:

• Proven experience in a customer support role, preferably within the online education or eCommerce industries
• Familiarity with customer service software and tools
• Strong written and verbal communication skills
• Empathetic and patient attitude towards customers
• Ability to work independently and manage your time effectively
• Excellent problem-solving skills and attention to detail
• Passionate about helping others and creating a positive customer experience
• Fluent in English
• Reliable internet connection and access to a computer for remote work

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