Full-Time CX Project Manager
Olo is hiring a remote Full-Time CX Project Manager. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
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Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. Our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular.
Olo's Customer Experience Project Management Team works with customers from kickoff to launch, and manages the relationship throughout the project. We are looking for an experienced project manager focused on providing great hospitality and appreciating the art of collaboration.
What You'll Do
- Lead the execution of a portfolio of projects with varying levels of complexity to ensure successful outcomes.
- Champion customer's needs when working with multiple stakeholders on project execution.
- Monitor the full project lifecycle from start to finish.
- Develop project plans based on contract scope and schedules.
- Actively participate in resolving key project issues presented by customers and Implementation team members.
- Provide recommendations on initiatives to improve deployment velocity in collaboration with Olo leadership and the Project Management Team
- Effectively partner with cross functional teams to ensure cohesive communication.
- Assist customers with the identification and execution of their unique goals.
- Adhere to project scoping and develop a relevant project plan.
- Conduct frequent reviews to ensure all project deliverables are progressing on time.
- Some travel may be required to support customers in person.
What We'll Expect From You
- 2+ years experience managing customer relationships, account management, or relevant project management work.
- Proven ability to leverage cross-functional peers and subject matter experts (SMEs) to address challenges.
- Strong verbal and written communication skills.
- Ability to autonomously manage work and projects.
- Preferred experience with Asana, Jira, Salesforce, Google Suite, and Zendesk.