Full-Time Deal Desk Manager

What you get to do in this role:

• Be the trusted advisor to the sales team, collaborating on pricing, product, and commercial terms for non-standard transactions
• Establish alignment between customer executives and ServiceNow
• Lead deal structuring efforts for critical client engagements, including client facing negotiation
• Own and drive negotiations of complex deal financial structure, terms and conditions that affect revenue, legal, operations, discounts etc that are necessary to close strategic agreements with customers.
• Partner with key functions to deliver outcomes aligned to client expectations and internal requirements (e.g. revenue, legal, sales operations, etc)
• Maintain deep understanding of regional account strategy and criteria for opportunity engagement
• Increase the competency of account teams by enabling them on deal structuring and negotiation skills
• Ensure sales and negotiation strategies adhere to established discounting guidelines, policies and standards
• Contribute to initiatives and improvement projects
• Collaborate with cross-functional teams to ensure expeditious deal closure and that the business we enter into is good for both ServiceNow and our Customer

Required/preferred experience and competencies:

• 5-7+ years of experience in a finance, deal desk, contracts, sales operations, or revenue role; Software / SaaS experience preferred
• Minimum 5-7+ years of experience in a strategic contract negotiation role
• Collaborate with Customers and ServiceNow teams to identify mutually acceptable commercial options to facilitate deal closure
• Demonstrated success with large complex commercial and legal negotiations working with procurement, legal, and business teams
• Ensure transactions comply with revenue recognition and business operational policies that meet company's margins and revenue growth goals
• Provide deal construct guidance to Sales & Sales Management, demonstrating a keen understanding of ServiceNow’s product offerings
• Provide approvals responsibly
• Liaise between Field Sales and Revenue Accounting on accounting questions
• Train, Mentor and enable Field Sales team, Sales Operations Specialists on deal structuring principles, pricing and packaging
• Strong business / commercial acumen with excellent communication skills - verbal and written coupled with the ability of developing and maintaining trusted relationships with Sales teams
• A thorough understanding of the sales process and the ability to navigate and progress long, complex sales cycles
• Self-motivated and able to work under pressure; dependable with deliverables and deadlines, able to multi-task
• Flexible to work extended hours during peak periods
• BS, finance or MBA, Business Administration a plus

Attributes:Detailed, self-motivated, change agent, responsible, dependable, flexible, confident, enjoy high-paced environment, eager to learn

What is the last date for applying to the job?

Which countries are accepted for this remote job?