Full-Time Director, BizOps

Director of Business Operations (BizOps) will play a crucial role in shaping and executing global business strategy alongside the C-Suite.

Focus: Operational efficiency, bold pivots, maximizing business outcomes of executive initiatives.

Reporting to: Office of the CEO.

Responsibilities:

1. Lead global business operations, driving efficiency and maximizing GTM/R&D connection.
2. Manage/optimize business processes across departments, ensuring alignment with objectives, and proper talent recruitment/training.
3. Analyze business performance metrics for optimization & improvement, partnering with the global BI team. Identify actionable initiatives based on analysis.
4. Collaborate with cross-functional teams to address operational issues & ensure seamless OKR execution.
5. Make timely adjustments to reduce/avoid critical inefficiencies based on real-time revenue.
6. Stay updated on industry trends/best practices, incorporating new technologies/methodologies for maximizing high-value exit.
7. Maximize new packaging/pricing strategy effectiveness. Work closely with product, operations, and marketing to test, measure, and enable global GTM team.
8. Provide monthly learnings/recommendations to executive leadership based on market experimentation. Roll out changes with an agile/startup mindset.
9. Increase embedded partner attach rate by 10%. Partner with enablement for new asset/messaging/pricing rollout.
10. Partner with embedded partners to optimize pricing & develop joint marketing strategies.
11. Join new business/customer calls to teach/learn optimal offering positioning.
12. Develop predictable growth/expense models with the finance organization to drive year-over-year growth investments.
13. Drive annual budgeting/planning process. Partner with FP&S for H2 budget planning. Establish/negotiate departmental budgets aligned with board-approved growth plan.
14. Facilitate trade-off conversations between finance and departmental leaders.
15. Bring customer adoption data/programs to life. Partner with marketing/product for effective customer awareness/marketing program and product tooling.
16. Measure campaign success, connecting outcomes to direct revenue impact.
17. Support industry-specific case study development for demand generation.
18. Redesign QBR process to incorporate consumption-based insights, partnering with VP Customer Success.

Qualifications:

• Bachelor's degree in Business Admin, Ops Management or related field. MBA preferred.
• 8+ years experience in GTM or ops-focused roles at global, high-growth organizations, driving measurable results.
• Strong analytical skills, making data-driven decisions.
• Proven record of optimizing performance across departments.
• Experience leading/managing teams, focusing on collaboration, accountability, and results.
• Excellent communication/presentation skills.
• Strategic thinker, results-oriented, with passion for innovation and growth.
• Willingness to travel to global regions.

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