Full-Time Director, Customer Engagement

This is an extraordinary opportunity to work daily with the President, COO & CPO of ServiceNow in high-visibility customer situations related to the ServiceNow product portfolio. You will accompany the President to customer engagements, and closely work with field and product teams to ensure a great customer experience.

Key Responsibilities:

• Prioritize customer and partner engagements with regional sales principals.
• Develop thorough briefing documents and meeting materials.
• Partner with the sales team for follow-up communications.
• Attend customer meetings to capture key takeaways, track milestones, and assign action items.
• Build and deepen strategic customer and partner relationships, collaborating with Sales and Customer Success.
• Develop and communicate customer stories and feedback to Product and Platform organizations.
• Develop key metrics, capture data, and analyze it to improve customer engagement impact.
• Guide, organize, and manage executive-level special projects to explore and implement changes in customer engagement.
• Contribute to codification and sharing of best practices.
• Develop a deep understanding of all ServiceNow product offerings to become a valuable thought partner.

Qualifications:

• 15+ years of work experience (investment banking, management consulting, tech strategy/ops, or 13+ years with MBA preferred)
• Strong C-Level Relationship Management
• Understanding of Digital Transformation
• Deep experience interacting with CxOs
• Ability to build consensus among stakeholders and drive tangible outcomes
• Experience building and guiding high-performing teams
• Excellent communication and influence skills
• Sales experience in tech (ideal)
• Strong learning agility, executive presence, and problem-solving skills
• Proficiency with PowerPoint, Excel, Tableau, MS Dynamics, and other productivity tools
• Understanding and fulfillment of customer needs
• Ability to manage change and ambiguity with an action-orientation
• High energy, strong work ethic, and disciplined execution
• Sharp business judgment and big-picture thinking

Compensation:

$215,900 - $377,900 base salary, plus equity, variable compensation, and benefits.

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