Full-Time Director, Customer Engagement Strategy
ServiceNow is hiring a remote Full-Time Director, Customer Engagement Strategy. The career level for this job opening is Manager and is accepting San Francisco, California based applicants remotely. Read complete job description before applying.
ServiceNow
Job Title
Posted
Career Level
Career Level
Locations Accepted
Salary
Share
Job Details
This is an extraordinary opportunity to work closely with the SVP & GM of Technology Workflows in high-visibility customer interactions across the ServiceNow product portfolio.
As the Director of Customer Engagement Strategy and Operations, you will lead a small team, manage executive-level customer engagements, and collaborate with field and product teams to drive exceptional customer experiences.
Reporting to the Senior Director, Strategic Product & Platform Operations, you will work directly with the SVP & GM of Technology Workflows to ensure seamless customer interactions before, during, and after meetings.
What You Get To Do In This Role:
- Strategic Customer Engagement: Own and optimize the SVP & GM’s customer engagement strategy, prioritizing key customer and partner interactions. Collaborate with regional sales principals to identify high-impact customer meetings and determine optimal timing. Ensure comprehensive preparation for customer engagements, including briefing materials, necessary resources, and coordinated follow-ups. Attend customer meetings, capture key takeaways, track milestones, and assign actionable next steps.
- Strengthening Customer & Partner Relationships: Partner with Sales and Customer Success teams to proactively engage and strengthen key customer relationships. Gather, analyze, and communicate customer insights to Product and Platform teams to influence product enhancements. Establish and monitor key performance metrics to continually improve customer engagement impact.
- Executive-Level Special Projects & Thought Leadership: Drive strategic initiatives that enhance customer engagement within the Product Organization (STEP). Develop best practices for customer engagement and share insights across the organization. Build deep expertise in ServiceNow’s product offerings to become a trusted advisor to the SVP & GM of Technology Workflows.