Full-Time Director, Enterprise Solutions Engineering

• As a Director, Enterprise Solutions Engineering at Cresta, you will lead a team of high-performing pre-sales Solutions Engineers supporting complex sales cycles within our Enterprise segment.
• Partner closely with Enterprise sales leadership to align SE coverage with pipeline priorities.
• Coach your team through technical discovery and solution design.
• Ensure executional excellence across demos, POCs, and technical validation.
• Support key strategic deals directly—providing hands-on technical leadership, influencing the solution design, and helping shape the business case alongside Enterprise Account Executives.
• Collaborate cross-functionally with Product, Engineering, and Enablement to elevate the SE team’s impact and drive continuous improvement in how we position and deliver Cresta’s platform.

• Conduct weekly 1:1s and team meetings to coach SE's on deal strategy, technical execution, and best practices.
• Create and maintain individualized development plans.
• Align closely with Enterprise Sales Leaders through weekly syncs, sales leadership meetings, and coverage reviews to drive segment strategy.
• Run weekly SE pipeline reviews to ensure technical qualification, surface systemic blockers, and share performance metrics with leadership.
• Manage SE team capacity and utilization, coordinate cross-regional support, and drive recruiting and onboarding with structured 30-60-90 day plans.
• Provide hands-on support for 2–3 strategic enterprise accounts by leading technical discovery and shaping technical strategy for deals >$500K.
• Collaborate with Product to influence the roadmap, lead Enterprise-specific POC initiatives, and validate complex implementations.
• Develop and deliver high-impact demos and presentations; co-design POCs that accelerate sales cycles for priority enterprise opportunities.
• Establish and scale technical best practices, discovery frameworks, and competitive enablement assets across the Enterprise SE team.

• 8+ years of experience in sales engineering or technical sales, with 2+ years in a leadership capacity.
• Deep expertise in Contact Center technologies, including Conversational AI, CCaaS platforms, and telephony infrastructure.
• Understanding of AI Agent applications, with hands-on experience integrating AI into customer workflows.
• Strong working knowledge of enterprise platforms including Salesforce, Google, Amazon, contact center infrastructure, and enterprise SaaS environments.
• Known for resourcefulness, strategic thinking, and a collaborative mindset when working cross-functionally to drive deal success.
• Passionate about Sales Engineering career development, with a focus on coaching SEs through structured growth plans, role clarity, and skills development.
• Experience in building mentoring frameworks that foster technical excellence, soft skill growth, and leadership readiness within the SE organization.
• Embody and promote our core Operating Principles through mentorship, leadership, and hands-on engagement.

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