Full-Time Director, Global Operations

Verifi global operations team is responsible for the operating performance and growth of Verifi’s post purchase solutions.

We collaborate closely with clients, prospects and internal teams to deliver solutions that enable merchants to achieve optimal dispute management.

We are seeking a Director, Post Purchase Global Operations to help develop and drive strategy and operationalization of Verifi solutions through Verifi/VAS teams.

This includes developing strategies, sales enablement, product commercialization and operationalization across global teams.

The successful candidate will have excellent communication, presentation and organizational skills, and an initiative-taking and creative approach collaborating with cross functional teams to ensure product adoption targets are exceeded.

This is a high impact role, where priorities and demands can change quickly.

Essential Functions:

• Develop and implement strategic plans that drive global commercialization and operationalization of Verifi solutions through Verifi and VAS teams.
• Navigate and address regional challenges and opportunities, and work to prioritize across different lenses.
• Collaborate with senior leaders and cross-functional teams, including product management, marketing, sales operations, legal, analytics and more, to drive alignment and achieve shared objectives.
• Work closely with regional sales and commercialization stakeholders to accelerate the global expansion of Verifi solutions, ensuring alignment with global team goals and Verifi goals, continually progressing global scale.
• Leverage analytical skills and resources to translate data-driven insights into actionable operational plans that drive transparency and accountability.
• Build and maintain strong relationships with internal and external stakeholders, meeting regularly with regional teams to drive alignment on targets, key client acquisition, proactive risk management and deliver continual operational and go-to-market improvements.
• Influence the business outcomes of this high-growth area, strategically planning for the next phases of expansion.
• Design novel ways of structuring solution messaging, go-to-market programs, incentives, and ways of working to supporting teams to be nimble and deliver to aggressive targets.
• Deploy and manage comprehensive metrics to monitor performance to target, to ensure clear goal setting, tracking and achievement across regions.
• Anticipate and identify risks and implement risk mitigation strategies.
• Act as a critical liaison between Verifi leaders and VAS regional stakeholders, ensuring transparency and alignment on commercial strategy and performance to target.

What is the last date for applying to the job?

Which countries are accepted for this remote job?