Full-Time Director, GTM Transformation

ServiceNow is hiring a remote Full-Time Director, GTM Transformation. The career level for this job opening is Manager and is accepting Worldwide based applicants remotely. Read complete job description before applying.

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ServiceNow

Job Title

Director, GTM Transformation

Posted

Career Level

Full-Time

Career Level

Manager

Locations Accepted

Worldwide

Salary

YEAR $215900 - $377900

Job Details

The Global GTM Transformation & M&A team at ServiceNow helps drive clarity, operational efficiency, and data-informed decision-making across our global Sales, Customer Success, and Partner ecosystem. As we continue to scale, we are seeking a Director, GTM Transformation who can balance strategic thinking, influence, and accountability with hands-on execution.Help shape AI’s impact on how sellers work and interact with customers by collaborating across teams to drive ServiceNow’s go-to-market strategy. This role partners with executives in Sales, Marketing, Customer Success, and Product to deliver transformation programs that support scalable growth and improved margins.
Key Responsibilities
  • GTM Strategy: Define GTM transformation initiatives in partnership with executive leadership, focusing on revenue growth, customer acquisition efficiency, and cost optimization.
  • Develop business cases for key transformation initiatives, including expected ROI, timelines, and success metrics
  • Identify and benchmark best-in-class GTM operating models and practices across SaaS peers and the broader enterprise ecosystem
  • GTM Operational ExecutionBuild and manage cross-functional workstreams to deliver measurable improvements in pipeline generation, conversion rates, retention, and CAC efficiency
  • Develop and enhance operating frameworks (e.g., playbooks, reporting cadences, templates) that drive consistency and performance across regions and functions.
  • Collaborate closely with GTM Ops, Marketing, Customer Success, Finance, Product, Analytics, HR, and Enablement to drive priorities and deliverables
  • Stakeholder Engagement & Change ManagementAlign senior stakeholders and communicate progress, wins, and lessons learned across executive audiences
  • Build trusted relationships with key cross-functional partners and drive alignment on shared business objectives
  • Champion a culture of execution excellence, continuous improvement, and ownership across the GTM Strategy team
To be successful in this role you have:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • 10+ years of experience in GTM strategy, or enterprise SaaS environments (combination preferred)
  • Track record of driving global GTM programs with measurable impact on revenue and margin
  • Experienced with executive alignment and governance for GTM transformation KPIs and OKRs across multiple initiatives
  • Experienced in delivering AI-powered programs from concept through scale, with measurable business impact
  • Strong analytical and problem-solving skills, including experience working with large datasets and building business models
  • Excellent communication skills; able to develop executive-ready materials and influence at all levels.

FAQs

What is the last date for applying to the job?

The deadline to apply for Full-Time Director, GTM Transformation at ServiceNow is 29th of November 2025 . We consider jobs older than one month to have expired.

Which countries are accepted for this remote job?

This job accepts [ Worldwide ] applicants. .

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