Full-Time Director of Client Services

Director of Client Services

Strategic liaison for clients and McFadyen Digital. Promote creatively thoughtful work; be a true partner. Experience with brand and category (innovation/creative marketing technologies). Navigate global, integrated account leadership teams. Experience with global brands.

Position Requirements

• 15-20+ years of leadership experience
• Deep understanding of customer engagement, growth, marketing, brand development.
• Strategic thinker with excellent leadership skills, ability to collaborate with senior executives and stakeholders.
• 25-50% travel required
• Strong time management, organizational skills, attention to detail

Top 5 Responsibilities

1. Generate profitable revenue.
2. Develop and execute Client Service Program.
3. Become valued client resource, learn their business, provide relevant advice.
4. Learn client organizations, identify spend and budget areas; grow new sponsor relationships
5. Collaborate with delivery team on developing new offerings aligned with client needs.

Other Responsibilities

• Primary point of contact for client account matters.
• Manage contracting processes (SOWs, renewals, change orders).
• Support marketing team to provide relevant, consistent content.
• Coordinate sales effort with internal teams.
• Adhere to sales processes, document progress in CRM.
• Stay abreast of industry best practices and trends.
• Continuously improve through coaching and self-feedback.
• Foster a community amongst accounts.

Qualifications

• Bachelor's degree in business, marketing, or related field.
• Proven ability to drive revenue growth
• Excellent communication, interpersonal skills.
• Strategic and tactical mindset.
• Innovative, creative, entrepreneurial mindset.
• Experience with eCommerce/Marketplace platforms (Oracle Commerce, Magento, etc.)
• Experience with related technologies (PIM, CPQ, CMS, etc.)
• Experience with digital marketing tools (Oracle Eloqua, Marketo, etc.)
• Experience representing agency services (content marketing, SEO, etc.)
• Experience with large systems integrators/consultancies.
• Proficiency in MS Office (PPT, Word, Excel)

Benefits

• Competitive salary
• Medical/Life Insurance
• Disability Insurance
• 401K plan (after 3 months)
• Paid time off/sick leave
• Flexible work schedule/remote working option

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