Full-Time Director of Client Services

• Promote creatively thoughtful work.
• Be a true partner to clients.
• Demonstrate experience with the brand and category.

You have experience navigating a global, integrated account leadership team and have worked with global brands in the past. This position requires a strategic thinker with a deep understanding of customer engagement, growth, marketing, brand development, and building outstanding results for our clients.With a minimum of 15-20 years of leadership experience, you will bring a wealth of knowledge and expertise to shape and execute our client partnership vision and influence revenue. Your leadership will be instrumental in building accounts where we have a deep rapport and bonded relationships that are long-standing and productive.

Top 5 Responsibilities:

1. Generate profitable revenue for the company.
2. Develop and execute the company's Client Service Program in alignment with business goals and objectives.
3. Become a valued contributor and resource to the client by learning their business, providing relevant advice and value.
4. Learn client organizations and identify where spend and budgets are within the account; then identify, pursue, engage and grow new sponsor relationships to continually grow accounts year over year.
5. Collaborate with delivery team on developing new offerings in line with clients’ needs

Other Responsibilities:

• Serve as the primary point of contact for client account matters with internal and external stakeholders.
• Manage all contracting processes for new SOW’s, renewals, and change orders.
• Support and help optimize our marketing team’s efforts to provide relevant and consistent content that adds value to our new and existing clients.
• Coordinate and drive sales effort with internal teams for existing account sales.
• Adhere to sales processes and document notes and progress in CRM.
• Keep abreast of industry best practices and trends.
• Continuously improve through coaching and self-feedback.
• Foster a community amongst accounts to learn from one another, including brokering conversations between accounts.

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