Full-Time Director of Client Services

• Generate profitable revenue for the company.
• Develop and execute the company's Client Service Program in alignment with business goals and objectives.
• Become a valued contributor and resource to the client by learning their business, providing relevant advice and value.
• Learn client organizations and identify where spend and budgets are within the account; then identify, pursue, engage and grow new sponsor relationships to continually grow accounts year over year.
• Collaborate with delivery team on developing new offerings in line with clients’ needs

• Serve as the primary point of contact for client account matters with internal and external stakeholders.
• Manage all contracting processes for new SOW’s, renewals, and change orders.
• Support and help optimize our marketing team’s efforts to provide relevant and consistent content that adds value to our new and existing clients.
• Coordinate and drive sales effort with internal teams for existing account sales.
• Adhere to sales processes and document notes and progress in CRM
• Keep abreast of industry best practices and trends.
• Continuously improve through coaching and self-feedback.
• Foster a community amongst accounts to learn from one another, including brokering conversations between accounts.

• Bachelor's degree in business, marketing, or a related field.
• Demonstrated ability to drive revenue growth.
• Excellent leadership, communication, and interpersonal skills
• Ability to be both strategic and tactical.
• Possess innovative, creative, and entrepreneurial mindset.
• Strong time management, organizational skills, attention to detail, communication and interpersonal skills are required.
• Proven ability to effectively interact with and forge relationships with employees, customers and partners at all levels of the organization and in the market
• Must be a team player, able to meet strict deadlines, work with minimal supervision, but be accountable for results
• Experience working in a fast paced, ever-changing environment.
• Experience working with eCommerce or Marketplace platforms like Oracle Commerce / ATG / Endeca, Magento Commerce, Salesforce Commerce Cloud / DemandWare, SAP Hybris, IBM WebSphere Commerce, Mirakl, Channel Advisor etc. a must
• Experience working with related technologies such as PIM, CPQ, CMS, Search and Navigation, Headless Technologies, BI Platforms, ERP, Call Center, OMS etc a big plus.
• Experience representing marketing agency services including content marketing, email marketing, conversion funnel optimization, search engine optimization, design services, production services, web design and production, and other services are a plus.
• Experience with large systems integrators / consultancies / agencies a plus

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