Full-Time Director of Operations Design & Strategy

• Own outcomes for one business line, including KPIs such as cost per unit, cycle time, forecast accuracy, and NPS.
• Work cross functionally w/ departmental leaders to own the P&L performance of the business line
• Run the operating cycle end to end: annual/quarterly planning, resource prioritization, OKRs, risk register, and executive readouts.
• Stand up standard work and SOPs across markets; roll out workflow/BI/LLM-assisted tooling with training and adoption plans.
• Define the experimentation framework: success criteria, guardrails/sample sizes, decision gates, and how wins graduate to BAU.
• Build the analytics backbone with Data: metric definitions, lineage, access controls, and a single source of truth.
• Create mechanisms that scale: intake and triage, change management, incident playbooks, and weekly business reviews with owners and due dates.
• Partner with Product and Engineering on roadmap trade-offs.
• Lead and develop a small BizOps team.
• Meet with institutional customers regularly and convert structured insights into prioritized backlog items with owners and timelines.

• 8-12 years in strategy/operations (or comparable experience) with 3+ years leading managers and ICs.
• Proven business-line ownership with clear KPI accountability and real trade-offs managed.
• Systems thinker who simplifies complexity into a few durable mechanisms and retires what no longer serves.
• Strong judgment in uncertainty: fast on reversible calls, rigorous on irreversible ones.
• Inclusive people leader who hires thoughtfully, sets unambiguous expectations, and develops talent.
• Change driver with adoption at scale across teams or markets, not just pilots.
• Data-literate decision maker; comfortable modeling in Sheets/Excel and partnering with Analytics/BI. SQL is required.
• Executive-ready communicator who aligns Product, Engineering, Revenue, Fulfillment, and Finance.
• Customer mindset that turns qualitative signal into prioritized outcomes.

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