Full-Time Director, Pre-Sales Support & Customer Engagement
ServiceNow is hiring a remote Full-Time Director, Pre-Sales Support & Customer Engagement. The career level for this job opening is Manager and is accepting Santa Clara, CALIFORNIA based applicants remotely. Read complete job description before applying.
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ServiceNow
Job Title
Director, Pre-Sales Support & Customer Engagement
Posted
Career Level
Full-Time
Career Level
Manager
Locations Accepted
Santa Clara, CALIFORNIA
Salary
YEAR $217500 - $380700
Share
Job Details
The Customer Excellence Group is seeking a Director, Pre-Sales Support & Customer Engagement to lead a team empowering ServiceNow’s pre-sales organization. This role focuses on positioning ServiceNow’s autonomous implementation capabilities to accelerate customer time-to-value and drive sales.
Responsibilities:
- Develop and execute strategies to enable pre-sales teams.
- Build scalable support models and assets for pre-sales engagement.
- Partner with Product Management, Engineering, and Sales.
- Establish best practices for customer engagement.
- Create enablement curricula and certification paths.
Requirements:
- 10+ years of experience in pre-sales support and customer engagement.
- Deep understanding of pre-sales processes and customer engagement strategies.
- Strong commercial acumen.
- Experience with AI-first or autonomous implementation initiatives.
- Proven cross-functional leadership and executive communication skills.
Prior ServiceNow experience is preferred. Must be able to travel up to 50% annually.
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Director, Pre-Sales Support & Customer Engagement at ServiceNow is
7th of November 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Santa Clara, CALIFORNIA
] applicants. .
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