Full-Time Dispatch Operations Specialist, Remote Gate Management (RGM)

Amazon is hiring a remote Full-Time Dispatch Operations Specialist, Remote Gate Management (RGM). The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.

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Amazon

Job Title

Dispatch Operations Specialist, Remote Gate Management (RGM)

Posted

Career Level

Full-Time

Career Level

Experienced

Locations Accepted

USA

Job Details

Amazon’s ROC, Team is seeking a highly skilled and motivated Dispatch Operations Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join our team, and to have a positive impact on Amazon, our transportation partners and ultimately our customers. When network disruptions happen, you’ll be at the forefront of helping the network/transportation partners clear those issues and ensure our customers get shipments on time.

An ideal candidate has a background in customer service/call center, transportation, and/or supply chain environments. Additionally, a passion for quickly providing solutions and resolution to challenges by using strong communication, problem solving and organizational skills is a must. Successful candidates will enjoy working in a fast-pace, high-volume environment with a lot of growth opportunity. They will thrive on accountability to themselves, team, carriers/drivers and work schedules!

Key job responsibilities
• Deliver outstanding carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Amazon Transportation network
• Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches
• Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks
• Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis (AAP, Reach, Decisiv, FMC & YMS)
• Work with cross-functional teams. Use analytical skills to drive data-driven decision, and effectively communicate insights to others across Transportation Operations Management (TOM), Amazon Freight Partners (AFP), and Fleet.
• Provide support to field teams in driver assignment, load acceptance and driver/equipment availability

BASIC QUALIFICATIONS

- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
- High school or equivalent diploma
- Work 40 hours/week, and overtime as required
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Are 18 years of age or older

PREFERRED QUALIFICATIONS

- 1+ year of call center experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation

FAQs

What is the last date for applying to the job?

The deadline to apply for Full-Time Dispatch Operations Specialist, Remote Gate Management (RGM) at Amazon is 1st of September 2024 . We consider jobs older than one month to have expired.

Which countries are accepted for this remote job?

This job accepts [ USA ] applicants. .

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