Full-Time Dynamics 365 CE Pre-sales Architect

Join Hitachi Solutions’ dynamic Pre-Sales team and become a key player in delivering innovative business solutions. We are looking for an experienced Dynamics 365 CRM (Customer Engagement) Pre-Sales Architect. This is an exciting opportunity to contribute to our growth and make a meaningful impact on our customers.

Key Responsibilities

Pre-Sales Leadership

• Work alongside the Commercial Lead to qualify opportunities and define the engagement approach.
• Lead pre-sales technical/functional support activities for prospective and existing customers, ensuring alignment with business objectives.
• Own and drive all aspects of the pre-sales process, collaborating with teams across Hitachi Solutions.
• Develop solution visions for complex enterprise-level sales opportunities.

Microsoft Expertise

• Provide specialist knowledge and advice on applying Microsoft Dynamics 365 Customer Engagement (CRM) to various business contexts.
• Deliver compelling presentations and demonstrations of Dynamics 365 Sales, Customer Service, Marketing, Field Service, and Power Platform capabilities, tailored to customer needs.
• Act as a Microsoft Evangelist, helping customers and internal teams understand the value of Microsoft technology in solving business challenges.

Customer Engagements

• Build strong, trust-based relationships with customers, instilling confidence in our solutions.
• Work closely with customers to understand their strategic objectives, key challenges, and program requirements.
• Develop and articulate solution visions leveraging Dynamics 365 CE, Power Platform, AI-driven insights, and industry accelerators.
• Align solutions with Hitachi Solutions’ best practices, including User-Centered Design (UCD) and Change Adoption strategies.

Knowledge Transfer and Collaboration

• Partner with internal teams to develop solution visions that align with customer objectives and are commercially viable.
• Identify and document customer success stories to demonstrate our expertise to future clients.
• Ensure seamless knowledge transfer from pre-sales to consulting/delivery teams.
• Support Sales and Marketing by contributing to sales strategies, go-to-market initiatives, and marketing content.

Proposal and Presentation

• Develop high-quality bids and proposals for prospective customers.
• Deliver compelling customer presentations that clearly communicate our solution vision and expertise.
• Support the development of marketing collateral and assist in marketing campaigns.

Other Skills & Experience

• Deep functional knowledge of Microsoft Dynamics 365 Customer Engagement (CRM) solutions & integrations.
• Experience in Pre-Sales, Solution Architecture, or Consultancy with a focus on Dynamics 365 CE.
• Strong ability to craft effective and innovative solutions to complex business problems.
• Proven experience in preparing and delivering proposals, responses, and presentations.
• Demonstrable Programme-level Solution Architect experience.
• Expertise in Solution and Integration Design, including Power Platform components (Power Apps, Power Automate, Power BI).
• Relevant Microsoft certifications (e.g., MB-210, MB-220, MB-230, MB-240, PL-200, PL-400) are highly desirable.
• Ability to multitask, prioritise, and manage multiple engagements effectively.
• Excellent interpersonal, documentation, and communication skills.
• Strong attention to detail and commitment to delivering high-quality work.

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