Full-Time End to End Business Process Manager
ServiceNow is hiring a remote Full-Time End to End Business Process Manager. The career level for this job opening is Experienced and is accepting Chicago, Illinois based applicants remotely. Read complete job description before applying.
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We are seeking an End to End Process Manager to drive the transformation of our core business processes, including end-to-end deal execution.
The ideal candidate has expertise in quote-to-contract processes, understands complex deal structures, and excels at training and enablement.
They will work closely with cross-functional teams to lead defining the business requirements to streamline and simplify end-to-end sales processes.
Additionally, they will develop training programs to empower teams to navigate new and simplified processes effectively.
Given the high-impact nature of this role, we are looking for someone who thrives in fast-paced environments and is eager to drive a massive transformation.
What you get to do:
- Lead sales process transformation, designing, executing, and driving the adoption of streamlined end-to-end sales processes globally.
- Define scope and value streams for E2E processes, ensuring alignment across departments and managing dependencies.
- Optimize process performance through harmonization, simplification, and scalability.
- Orchestrate decision-making between Process Owners and Business Owners.
- Handover & Review processes to the business and process teams.
- Ensure optimal awareness, understanding, and adherence of global E2E processes.
- Remove friction and improve efficiency across systems by optimizing tools and workflows.
- Drive Behavior Change by reinforcing new processes.
- Define KPIs to track global process improvements.
- Provide prioritization recommendations for end-to-end process excellence.
- Create and maintain key documentation (process flows, playbooks, RACIs).
- Provide leadership with regular project status updates and reporting.
Our ideal candidate:
A successful candidate will be a strong individual contributor with deep Sales and Deal Support domain and process expertise.
They will work in a rapidly changing environment, be comfortable with ambiguity, and flexible in working across all levels of the organization.
They thrive on hard work, demonstrate strong business acumen, and have the highest level of integrity.
We value these qualities: results-oriented, energetic, empathetic, highly communicative, a creative problem solver, and a value for diversity.
Additional qualifications:
- Experience leveraging AI.
- Experience driving end-to-end process and technology transformation.
- 8+ years of experience in Sales operations, Go-to-market process definition, Business model design, and Go-to-market automation.
- Deep domain expertise in the end-to-end deal execution process.
- Combines solid technical skills with business solution pragmatism.
- Excellent verbal and written communication skills.
- Ability to manage change and ambiguity.
- High energy, strong work ethic, disciplined execution skills.
- University degree in Business Administration or comparable degree.
Compensation: $112,200 - $196,400, plus equity, variable/incentive compensation, and benefits.