Full-Time Client Partner Lead – Financial Services

As a Client Partner Lead for the Financial Services & Insurance segment, you will own the strategy, revenue goals, and client relationships across your portfolio. You’ll build and maintain long-term partnerships, ensure client satisfaction, and drive account growth. You’ll guide a team of Client Partners, supporting them in developing account strategies, sharing industry insights, and meeting performance goals.

Working cross-functionally with Sales, Marketing, Delivery, Presales, Legal, and Finance, you’ll help shape the strategic direction of our initiatives in the Financial Services & Insurance space.

1. Industry Strategy and Market Leadership: Define and drive the Financial Services & Insurance (FSI) industry strategy, aligning with market trends, regulations, and technologies. Act as a thought leader, representing Accesa in external forums.
2. Client Relationship Management and Growth: Own strategic client relationships, ensuring proactive communication, issue resolution, and strategic alignment. Develop and maintain client plans focusing on long-term growth, cross-sell/upsell opportunities, and pipeline management.
3. Sales Enablement and Commercial Oversight: Oversee sales and proposal development, ensuring offers are aligned with client needs, profitability targets, and compliance. Partner with Delivery to manage project scope, pricing, and account profitability.
4. People Leadership and Talent Development: Lead and coach a team of Client Partners, building capabilities in strategic account management and consultative selling. Drive performance through clear goals, feedback cycles, and professional development.
5. Operational Excellence and Governance: Manage budgets, ensure accurate CRM reporting, and foster a data-driven approach to decision-making and forecasting. Implement continuous improvement based on client feedback.
6. Client Satisfaction and Strategic Stakeholder Engagement: Monitor and improve client satisfaction metrics, facilitating executive-level reviews. Support delivery handovers and turn satisfied clients into advocates.

Deep Industry Knowledge: Proven expertise in the IT sector, specifically in Financial Services and/or Insurance.

Strategic Thinking & Planning: Translating market data, client feedback, and emerging tech trends into a clear strategy.

Proven Client Relationship Management: Building trust-based relationships, driving revenue growth, and ensuring high client satisfaction.

People Leadership: Leading, mentoring, and coaching teams focused on consultative sales and account management.

Excellent Communication & Presentation Skills: Influencing senior stakeholders, creating concise presentations, and delivering persuasive proposals.

Project Delivery Awareness: Familiar with delivery lifecycles.

Stakeholder Management: Navigating large, complex organizations, prioritizing multiple stakeholders, and resolving escalations.

Language Skills: Proficient in German and English.

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