Full-Time Enterprise Customer Success Manager
Dayshape is hiring a remote Full-Time Enterprise Customer Success Manager. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
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About the role The Enterprise CSM will manage a portfolio of complex accounts requiring strong relationship management and a consultative approach. We focus on user adoption, driving value via feature usage and optimization. Working as strategic advisors, ensure maximum ROI from Dayshape.
- Manage and host regular customer meetings and calls, meet customers in-person in the US.
- Build a detailed understanding of the customer's organization to develop and maintain strategic account plans, identifying opportunities for ARR growth, renewal or adoption risks, relationship expansion, and strategies to improve customer satisfaction.
- Own the commercial relationship, host QBRs to discuss renewals, expansions, or additional countries.
- Create, maintain, and distribute monthly status reports, health scores, and key metrics.
- Manage stakeholders (super users, product owners, resource managers, C-suite) within the customer organization.
- Monitor and encourage product usage, proactively identifying training needs to increase adoption and help measure ROI.
- Nurture customers into advocates for testimonials, case studies, or referrals.
- Participate in Dayshape implementation, working closely with the Professional Services team.
- Provide regular training sessions, webinars, or workshops to maximize Dayshape usage and showcase new features.
- Align internal resources (Product, support, and operations) to drive customer outcomes.
- Provide feedback to the Product department, ensuring the enhancement backlog represents customer needs.
- Communicate changes/product updates, collect and share customer feedback.
About you Significant experience in Customer Success/Account Management with enterprise-level customers, managing 6 or 7-figure deals and executive relationships.
- Understanding of complex Professional Services firm operations.
- Experience influencing revenue expansion (upsell, cross-sell, relationship expansions).
- Experience designing/delivering strategies improving product deployment, adoption, engagement, and ROI.
- Software/SaaS sales experience.
- Ability to challenge customers, take ownership, and lead conversations.
- Self-sufficient, problem-solving with an entrepreneurial and customer-first mindset.
- Tailor communication across different functions/levels, lead webinars, public speaking.
- Present technical/business solutions informatively.
- Collaborative, engage stakeholders, tackle issues.
- Experience improving customer treatment strategies, internal cross-functional alignment, and Customer Success business processes in a high-growth firm.
- Highly organized, manage multiple relationships, projects, actions, competing priorities.
- Bonus: Experience with Professional Services/Public Accounting customers, HR/ERP systems (SAP, Workday).
What you'll get Salary $95,000-$120,000, generous vacation allowance, healthcare, 401k, professional development budget, team events, volunteer opportunities, Innovation Week.
Working Details Full-time, remote in the New Jersey tri-state area (New York, New Jersey, Pennsylvania) or Austin, Texas to facilitate remote collaboration with the UK team and occasional in-person collaboration with the remote US team.