Full-Time Enterprise Strategic Account Manager

Enterprise / Strategic Account Manager

About the Role

The Enterprise / Strategic Account Manager will manage a portfolio of our largest and most strategic customers, driving product adoption, renewals, and upsells.

Core Duties

• Develop and maintain strong relationships with key stakeholders.
• Act as a trusted advisor and primary point of contact for customers.
• Drive customer engagement and product adoption through training and onboarding.
• Proactively manage renewals and identify/execute upsell and cross-sell opportunities.
• Serve as a customer advocate, providing feedback to internal teams.
• Address and resolve customer issues, escalating when necessary.

Skills and Experience

• Bachelor’s degree in Business, Marketing, or related field; MBA a plus.
• 12+ years experience in customer success, account management, or related role, preferably in SaaS or technology.
• Proven track record managing 10+ enterprise accounts and driving product adoption, renewals, and upsells.
• Domain knowledge in sales processes and go-to-market strategies.
• Excellent communication, presentation, and interpersonal skills.
• Strong problem-solving abilities and a proactive approach to customer management.
• Ability to work independently and collaboratively.
• Ability to set realistic customer goals and drive to outcomes.
• Ability to navigate complex networks within an organization.

Location: Eastern Time Zone (NYC preferred, other East Coast remote locations considered).

Travel: 25-50% travel to East Coast customers.

Compensation: Competitive salary, equity, benefits (medical/dental/vision, 401(k), wellness/commuter/FSA).

Compensation Range (NYC): $180,000-$227,000 USD

Visa Sponsorship: Not available at this time.

What is the last date for applying to the job?

Which countries are accepted for this remote job?