Full-Time Film & Television Onboarding Specialist

About Wrapbook: Wrapbook is a smart, intuitive platform streamlining production payroll and accounting. It connects production, accounting, cast, and crew in one place. It empowers teams to manage projects, pay cast/crew, track expenses, and generate insights. Workers can manage timecards and onboard new projects on any device. Wrapbook increases productivity and clarity.

The Opportunity - Film & Television Onboarding Specialist (Remote): Wrapbook seeks an Onboarding Specialist to onboard Film & TV clients onto the platform, ensuring a seamless transition from sales to initial payroll. This role owns the entire onboarding process, fostering strong client relationships.

Responsibilities:

1. Client Onboarding Program Management: Own the onboarding process from sales handoff to the client's first payroll, ensuring complete client training.
2. Customer Communication: Serve as the client's primary contact, ensuring proactive and clear communication.
3. Cross-Functional Collaboration: Work closely with internal teams (Labor Relations, Product, Customer Success, Operations) to ensure accurate client setup.
4. Mapping Current Workflows: Understand competitor platforms and explain how Wrapbook performs the same functions.
5. Platform Setup: Configure client contracts and platform settings.
6. External Training & Enablement: Provide comprehensive client training, leveraging subject matter experts.
7. First Payroll Execution: Collaborate with clients and Customer Success Managers for accurate payroll processing.
8. Documentation & Standardization: Develop and maintain standard operating procedures.
9. Escalation Management: Address critical issues promptly, ensuring positive client experiences.
10. Continuous Improvement: Gather client feedback to improve processes.

Qualifications:

• Bachelor's degree or equivalent experience
• Film/TV entertainment payroll experience and union experience preferred
• Project management experience
• Excellent communication, interpersonal, and organizational skills
• Adaptability and problem-solving skills
• Proficiency in Google Suite, Zoom, Notion, Salesforce, and other collaboration tools

Benefits:

• Competitive salary and benefits
• Unlimited PTO
• Remote work options
• Health/Dental benefits
• IT setup assistance
• RRSP/401K matching
• Learning & development opportunities
• Internet/Cell phone service assistance

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