Full-Time General Manager

• Define and evolve the long-term product vision, roadmap, and positioning of LegalWorks—balancing short-term market needs with long-term innovation.
• Collaborate directly with legal operations leaders to deeply understand pain points and translate them into scalable, repeatable product workflows and technical requirements.
• Serve as a key stakeholder and voice of legal use cases in broader Tonkean platform development—ensuring the platform supports domain-specific requirements like CLM integrations, document triggers, and legal auditability.
• Design modular, templatized workflows for rapid implementation of LegalWorks across customer environments. Move from bespoke delivery to productized, plug-and-play models.
• Lead cross-functional collaboration with customer success and implementation teams to ensure smooth onboarding and adoption.
• Support sales and solution engineering efforts by acting as the legal operations subject matter expert in strategic presales conversations, and oversee successful customer onboarding and implementation to ensure value realization.
• Act as Tonkean’s internal and external thought leader on legal operations—bringing deep domain expertise to product development, customer conversations, marketing content, and partnerships.
• Work across Product, Engineering, Sales, Marketing, Implementation, and Support to ensure LegalWorks is built, sold, and delivered successfully at scale.
• Build and maintain strategic relationships with legal tech partners, advisory firms, and key customer stakeholders to enhance go-to-market impact and expand LegalWorks adoption.
• Recruit, develop and lead a high-performing team of product managers and delivery specialists dedicated to LegalWorks.

• 10+ years of experience in product leadership roles in B2B SaaS, ideally within enterprise legal technology.
• Deep understanding of legal operations and process automation (e.g., legal intake, CLM, matter management, compliance)
• Hands-on experience developing workflows, user stories, and product requirements tailored to legal operations teams (e.g., intake management, matter assignment, contract lifecycle).
• Proven track record of building and scaling enterprise software products with a focus on usability, scalability, and customer success in the legal domain.
• Experience managing complex enterprise implementations and transitioning products toward more scalable, repeatable delivery models.
• Demonstrated ability to lead cross-functional teams and influence at all levels of an organization.
• Ability to work effectively with engineering, marketing, and customer-facing teams to drive product success.
• Deep understanding of legal processes, compliance requirements, and opportunities for automation within legal departments.

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