Full-Time General Manager - SaaS
Xplor is hiring a remote Full-Time General Manager - SaaS. The career level for this job opening is Senior Manager and is accepting Melbourne, Australia based applicants remotely. Read complete job description before applying.
Xplor
Job Title
Posted
Career Level
Career Level
Locations Accepted
Share
Job Details
We’re searching for a strategic executive leader to drive the next chapter of growth for our gym management SaaS platform.
The General Manager is a Senior Vice President (SVP) level position. You will be the architect and owner of the end-to-end performance of the product portfolio, with direct accountability for sales, marketing, revenue growth, onboarding, and customer success.
Reporting into our Chief Commercial Officer, you will own the P&L, define the go-to-market roadmap, and scale presence across key markets including Australia and APAC.
Responsibilities:
- Full commercial ownership of business – from strategy to execution, sales to margin.
- Shape and drive global go-to-market strategy, influencing product positioning and pricing.
- Lead customer advocacy by owning the end-to-end journey and developing measurable approaches to customer satisfaction, NPS, and lifetime value.
- Deliver on key business metrics: revenue growth, NPS, CAC/LTV, margin contribution.
- Partner with Product and Engineering to influence product strategy and roadmap based on market feedback and customer insights.
- Partner with Customer Support and Service to deliver customer satisfaction and meet SLA targets effectively and efficiently.
- Be a key driver of Xplor’s overall strategy in the Fitness & Wellbeing vertical.
Location: Remote in APAC, preferably Australia or New Zealand.
What would make me a good candidate?
We’re looking for a visionary leader who thrives in global complexity.
Essential qualifications:
- Significant experience in SaaS or technology companies, with at least 5 years in a senior leadership demonstrating successful P&L management and revenue growth
- Background in scaling SaaS businesses across multiple markets including the APAC region.
- Expert-level understanding of SaaS metrics, industry trends, and best practices
- Experience working with teams that use agile methodologies and DevOps practices.
- Proven track record of developing and executing go-to-market strategies in global markets
- Strong commercial acumen with experience in customer success, product-led growth, and SaaS business models
- Demonstrated ability to lead and influence cross-functional teams in a matrix organization