Full-Time General Manager - SaaS Platform

We’re searching for a strategic executive leader to drive the next chapter of growth and global success for Membr – our flagship gym management SaaS platform used in over 30 countries. The General Manager is a Senior Vice President (SVP) level position. In this position you will be the architect and owner of the end-to-end performance of the Membr product portfolio, including direct accountability for sales, marketing, revenue growth, onboarding, and customer success, while also providing matrixed leadership across product, technology, and support functions.

Reporting into our Chief Commercial Officer, you will own the P&L, define the go-to-market roadmap, and scale Membr’s presence across key markets including Australia and APAC. This is a high-impact, strategic role that requires a blend of analytical rigor, commercial acumen, and the ability to influence cross-functional teams.

Some of the other responsibilities you’ll have include:

• Full commercial ownership of Membr’s business – from strategy to execution, sales to margin.
• Shape and drive global go-to-market strategy, influencing product positioning and pricing.
• Leads customer advocacy by owning the end-to-end journey, integrating feedback into strategy, and developing measurable approaches to customer satisfaction, NPS, and lifetime value.
• Deliver on key business metrics: revenue growth, NPS, CAC/LTV, margin contribution.
• Align and energise cross-functional teams in a matrixed environment, balancing speed with scale to drive revenue and margin.
• Lead Product and Engineering to influence product strategy and roadmap based on market feedback and customer insights, and ensure delivery is efficient and accurate
• Lead Customer Support and Service to deliver customer satisfaction, meet SLA targets effectively and efficiently for both Membr software support and our value-added service contact centre
• Be a key driver of Xplor’s overall strategy in the Fitness & Wellbeing vertical.

Essential qualifications for this role:

• 15+ years’ experience in SaaS or technology companies, with at least 5 years in a senior leadership demonstrating successful P&L management and revenue growth
• Background in scaling SaaS businesses across multiple markets or product lines including the APAC region.
• Expert-level understanding of SaaS metrics, industry trends, and best practices
• Experience working with teams that use agile methodologies and DevOps practices.
• Proven track record of developing and executing go-to-market strategies in global markets
• Strong commercial acumen with experience in customer success, product-led growth, and SaaS business models
• Demonstrated ability to lead and influence cross-functional teams in a matrix organization

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