Full-Time Global Travel & Expense Support Specialist

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We are seeking a Global Travel & Expense (T&E) Support Specialist to serve as the first point of contact for employees needing assistance with travel and expense-related inquiries.

KEY RESPONSIBILITIES:

1. Employee Support & Issue Resolution: Act as the primary point of contact for travel, expense, and M&E-related questions via Slack, email, and ticketing systems. Provide timely and accurate responses to inquiries related to corporate travel policies, booking tools, expense reporting, and reimbursement processes. Troubleshoot and escalate complex issues as needed.
2. Corporate Card Administration: Assist employees with corporate card applications and troubleshooting, limit adjustments, and lost/stolen/fraud card issues. Provide guidance on corporate card policies and appropriate usage. Track and monitor corporate card issuance and compliance.
3. Non-Employee & Guest Travel Coordination: Manage the booking and payment process for non-employee travelers, including candidates, consultants, and guest speakers. Provide assistance with ad-hoc payment requests for travel-related expense reimbursements. Ensure compliance with company policies and coordinate necessary approvals.
4. Ticket & Case Management: Manage a ticketing system to track and provide support to resolve requests efficiently. Escalate complex issues to the appropriate T&E operations team members or vendors. Identify recurring issues and recommend process improvements.
5. Reporting & Data Management: Generate and analyze reports related to travel spend, policy compliance, corporate card usage, and other key metrics. Identify trends and opportunities for process improvements. Assist in developing and updating FAQs, training materials, and policy documentation. Conduct ad-hoc analysis, reporting, and special projects for M&E-related travel and expenses. Work closely with cross-functional teams on data share, accuracy, feedback, etc.

QUALIFICATIONS & SKILLS:

• 3+ years of experience in travel, expense, finance, or TMC support roles.
• Excellent customer service skills with the ability to handle multiple requests efficiently.
• Strong understanding of corporate travel policies, T&E management systems (e.g., Workday, AppZen, Concur, Navan), and corporate card programs.
• Experience with Slack, ticketing systems (e.g., ServiceNow, Zendesk), and reporting tools is a plus.
• Strong problem-solving skills and the ability to handle multiple requests efficiently while ensuring accuracy.
• High attention to detail and ability to enforce policy compliance while maintaining a positive employee experience.
• Comfortable working independently and collaboratively with the team to assist with overall operational support.

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