Full-Time Go-To-Market (GTM) Org Change Manager

The Go-To-Market (GTM) Org Change Manager develops and orchestrates change management strategies for global GTM high-priority programs.

Responsibilities include:
- Managing internal stakeholder relationships
- Leading discovery and planning phases
- Ensuring an integrated change management strategy to drive business objectives
- Working collaboratively with manager and peers to develop standard best-in-class OCM assets and deliverables, establishing and improving business practices and processes for GTM Programs and Change Management Team
- Assessing and managing organizational change for selling roles and GTM teams
- Working with key leaders and stakeholders to drive discovery assessments to identify gaps, needs, and challenges
- Synthesizing findings and developing change adoption strategies
- Identifying solutions and recommendations for short-term tactics for Executives, providing insights into best practices and coaching
- Providing diagnostic/consultative guidance to stakeholders and leaders in ServiceNow Sales organizations
- Establishing deployment plans and best practices for programs and enablement
- Leading and self-managing the end-to-end process of change management for large-scale, global programs alongside key Global Operations partners
- Crafting appropriate charters, assessments, plans, integrated strategy, measurement tactics, feedback, and change champion networks

Required Experience and Skills:
- 8+ years of experience in change management, program/project management, communications, management consulting, enablement, or related fields
- Experience with large tech company environments or high-growth companies
- Ability to lead through influence on cross-functional teams in a complex, fast-paced environment
- Comfort in matrixed organizations and adaptability to varying maturity levels within GTM and Sales organizations
- Knowledge of change management best practices and ability to apply unique solutions based on needs, including Agile programs and fast-paced timelines
- Strong ability to leverage tools, systems, processes, and models to achieve business objectives
- Ability to collaborate with peers while focusing on outcomes and removing barriers
- Understanding of enterprise cloud computing, Software as a Service (SaaS) delivery models is a plus
- Bachelor's degree (BS/BA); Graduate work in business, leadership, change management, or related fields is a plus

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