Full-Time Growth Account Manager
Appcues is hiring a remote Full-Time Growth Account Manager. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
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Appcues
Job Title
Growth Account Manager
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
USA
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Job Details
At Appcues, the CX teams help customers solve real, technical problems while creating the revenue streams that help the company and our customers drive product adoption.
Role Overview
As a Growth Account Manager, you’ll play a critical role in driving growth across our largest and most high-potential accounts. You’ll be responsible for building relationships with key stakeholders, uncovering new opportunities, and executing strategic outbound efforts to expand our footprint within these accounts.
Responsibilities
- Lead and execute a strategy to expand portfolio of high-potential accounts
- Partner closely with Customer Success Managers and Marketing counterparts to use account intelligence to develop and execute strategic account retention and growth strategies
- Meet or exceed quarterly expansion pipeline and revenue targets
- Map key growth potential accounts to comprehensively understand their priorities, business units, stakeholders, and buying centers
- Identify and engage non-converted buyer centers to maximize account expansion through referrals and outbound prospecting
- Build strong, consultative relationships with senior decision-makers to uncover new opportunities
- Lead renewal conversations with a focus on maximizing value and driving upsell
- Use data and insights from product usage and customer conversations to prioritize and time outreach effectively
- Act as the commercial guide of the account — responsible for setting the vision and strategy for growth and coordinating internal resources to execute
- Conduct sales qualification calls, platform demos, and contract negotiations for new teams or divisions within assigned accounts to expand total customer contract value
- Actively participate in weekly pipeline reviews
- Advocate for customer needs for training and services where needed
- Advocate for the overall health of relationship to Appcues, acting proactively to address issues and concerns
- Engage with Appcues Support, Success, and Billing teams to ensure customer questions are addressed in a timely manner
- Maintain accurate pipeline and forecast data in CRM systems
- Serve as a trusted advisor and advocate for customers, connecting their goals to our solutions
- Contribute to the development of best practices for strategic account growth
Qualifications
- 4+ years of experience in a B2B SaaS Account Management, ideally at a 30M+ company
- Proven track record of growing large, complex accounts and exceeding revenue goals
- Comfortable with outbound prospecting and building pipeline from within existing customer accounts
- Experience navigating complex organizations with multiple stakeholders and buying centers
- Strong executive presence — able to earn trust and drive urgency with VP- and C-level decision makers
- Ability to lead with value and educate customers on best practices, industry trends, and strategic opportunities
- Excellent communication, presentation, and negotiation skills with senior stakeholders
- Strategic thinker who can develop tailored growth plans based on customer goals and business context
- Experience working with decision-makers and influencers within product, marketing, engineering, and customer success teams.
- Collaborative mindset and experience working closely with customer success and cross-functional teams
- Highly organized and self-motivated, with a strong sense of ownership
- Experience working with Salesforce
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Growth Account Manager at Appcues is
24th of August 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
USA
] applicants. .
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