Full-Time Head of Aftersales (H/F)

Head of Aftersales department

Within our Robotics Division's French subsidiary, you lead the After-Sales department composed of 4 teams: field service technicians throughout France, a repair workshop, and a phone support team located in Faverges, as well as service sales specialists.

Your responsibilities include:

• Contributing to developing a service strategy for the robotics division and deploying it locally.
• Participating in budget development, then developing, coordinating, and implementing the tactics to achieve it.
• Analyzing and prioritizing customer-specific requirements.
• Implementing actions to achieve customer satisfaction excellence.
• Organizing and coordinating service execution across France to ensure maximum responsiveness and service quality for all portfolio services.
• Ensuring compliance with global service pricing directives.
• Gathering the needs of strategic market segments for the Robotics division, and adapting the local service offer to meet French market requirements.
• Defining, engaging, and implementing the investments necessary to serve the customer.
• Optimizing execution costs to achieve the subsidiary's profit margin.
• Participating in and representing the company at events.

Management responsibilities:

• Manage After-Sales teams, repair shop, phone support, and service sales teams (approximately 30 people, including 2 management relays).
• You join a Stäubli manager community and are supported to achieve the human and business objectives of your environment.
• In this role, you represent management, lead the team daily, and ensure the development of your team's performance.

Mobility: Frequent travel within France.

Requirements:

• Education: Bachelor's degree or higher in Engineering.
• Experience: 5+ years of experience in managing after-sales teams in the industrial field.
• Skills: Team management, mechanical, electrotechnical, and software knowledge, Office 365 and industry-specific software, financial activity management, sales development.
• Language: Fluency in English.
• Qualities: Leadership, customer service orientation, adaptability, excellent communication.

What is the last date for applying to the job?

Which countries are accepted for this remote job?