Full-Time Head of Customer Success

• Manage a team of 8-10 people focused on supporting Vetcove’s largest manufacturer partners
• Assist in developing strategies for, implementing, and proving the effectiveness of different initiatives, alongside the team and partners
• Travel (up to 25%) to clients for in-person business reviews and strategy sessions, building strong trust
• Gather feedback to inform our commercial strategy and development priorities
• Assist in outlining and reviewing team-created materials that will be sent to clients (proposals, results decks, QBRs, etc.)
• Continually iterate on team process to optimize performance
• Conduct regular account reviews to set achievable goals and asses performance across accounts

• 10+ years of account management, relationship-based sales, or similar experience
• Previous people management responsibilities for a team of 3+
• Proven experience managing complex enterprise relationships
• An eagerness to be involved in the details of ongoing projects, despite a high-level role & title
• Strong attention to detail and project management skills
• Interest in data and more quantitative problem solving
• Ability to adapt quickly and manage many concurrent responsibilities
• Expertise in Excel, PowerPoint, and Word
• A positive attitude and team-based mentality; excellent collaboration skills
• Comfortability in a fast-paced environment

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