Full-Time Head of Operations Japan

ABOUT YOUWe are seeking a strategic, results-driven, and adaptable Head of Operations, Japan to join our leadership team. The ideal candidate thrives in a fast-paced, collaborative environment, eager to build and optimize operational frameworks, scale processes for growth, and drive innovative results. Exceptional communication skills are essential for collaborating with our global team. This role involves building strategic partnerships, identifying growth opportunities, and driving business success in the gaming industry. Strong negotiation skills, relationship-building, and analytical expertise, along with experience in business development, sales, or gaming, are required. Managing multiple priorities, navigating complex deals, and adapting to industry trends are key to success.

ABOUT USAt Xsolla, we empower game creators globally, providing support and resources to bring their visions to life. We partner with industry leaders like Valve, Twitch, and Ubisoft, to clear the path for innovation in gaming. Our global reach spans over 200 geographies, offering 700+ payment methods in 130+ currencies.

RESPONSIBILITIES

• Develop and implement operational strategies, policies, and procedures.
• Collaborate with business line leaders to achieve business goals.
• Optimize processes to enhance productivity and reduce costs.
• Leverage strong Japanese networks for market growth.
• Expand and grow the Japan market with Business Development support.
• Oversee daily operational activities, ensuring efficiency and quality.
• Ensure compliance with industry regulations and company policies.
• Establish KPIs to monitor operational success.
• Work closely with other departments (e.g., BD, Finance, Marketing) to support organizational objectives.
• Drive alignment between operational functions and business strategies.
• Identify and resolve operational bottlenecks for the Japan market.

QUALIFICATIONS

• Bachelor's degree in Business Administration, Operations Management, or related field.
• 5-10+ years of experience in gaming, payment, or IT, with strong understanding of local regulations and market trends.
• Strong strategic thinking and problem-solving skills.
• Excellent leadership and people management skills.
• Proficiency in operational tools and software (e.g., ERP systems, CRM platforms).
• Outstanding communication, negotiation, and decision-making skills.
• Experience managing budget and driving cost efficiencies.
• Results-driven mindset with a focus on continuous improvement.
• Adaptability in a fast-paced, dynamic environment.
• Commitment to inclusive and collaborative culture.
• Legal authorization to work in Japan and native-level Japanese proficiency (JLPT-N1).

Why Join Us?

• Work with a fast-growing global brand.
• Competitive salary and performance-based incentives.
• Flexible work environment (remote, hybrid, or in-office).
• Collaborative and innovative team culture.
• Career growth opportunities in a dynamic market.

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