Full-Time Head of Outgoing Line (Sales)

• Lead, mentor, and scale a team of outbound sales and reactivation agents.
• Develop and implement efficient outbound workflows: scripts, segmentation, communication flows.
• Work with multiple customer cohorts: cold leads, dormant users, VIPs, new players — across different GEOs and languages.
• Build a data-driven motivation and KPI system aimed at conversions, sales performance, and reactivation success.
• Analyze team performance and customer data regularly to identify opportunities and drive improvements.
• Continuously optimize processes based on data insights, feedback loops, and testing
• Collaborate with CRM, Product, and Marketing teams to align outreach strategies with customer segmentation.
• 2+ years of experience leading outbound sales or reactivation teams (preferably in iGaming, FinTech, or other fast-paced B2C sectors).
• Strong understanding of sales funnels, customer segmentation, and outbound strategy.
• Proven track record of scaling teams and building high-performance workflows.
• Experience creating KPI systems and performance-based incentive structures.
• Analytical mindset and confidence working with performance metrics and reporting.
• Strong leadership skills — you know how to inspire, drive results, and build team culture.
• Advanced level (C1) of English.

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