Full-Time Implementation Consultant (USA Remote)

Implementation Consultant delivers technical implementation support to new and existing customers.

As a member of the Customer Engagement team, the Implementation Consultant will help implement academic integrity and assessment technology solutions at our client institutions.

• Coordinating calls
• Monitoring product adoption
• Providing complex technical advice
• Overseeing change management processes for the client

The Implementation Consultant is a key part of ensuring customers reach and recognize the value of their investment.

Also involved in team projects and helping implement new processes and solutions within the team and department.

• Coordinates with Onboarding Consultants, Customer Success Managers, and internal stakeholders to ensure seamless technical implementation and client expectations
• Utilizes project scheduling tools (Rocketlane, Salesforce, Zendesk) to monitor project plans, drive timelines and deliverables, and hold clients and teams accountable
• Attends/leads virtual meetings and distributes communication
• Acts as an expert advisor in all Turnitin products and LMS integrations
• Assists customers with complex problems
• Determines customer needs to optimize configuration and recommends best practice solutions
• Acts as liaison between customers and technical teams
• Partners with sales, UX, product management, and engineering teams
• Supports the sales team with integration-related queries
• Facilitates customer interactions with Support, Onboarding, and Integrations teams

Will assist with post-sales tasks including:

• Developing processes to improve customer experience
• Working closely with the Account Management team to prevent churn and increase uptake
• Providing customer feedback and/or requirements to the Product team

Qualifications:

• 3-5 years experience in educational technology, or education, in a relevant role (Implementation Consultant, Customer Success, etc.)
• Excellent written/verbal communication and presentation skills
• Ability to collaborate, manage high-level relationships, and manage multiple projects concurrently
• Experience in the Higher Education market is preferred
• Experience with third-party integrations is preferred
• Experience with Turnitin products is preferred
• Ability to travel for on-site client visits or conferences as needed

Skills:

• Accountability
• Resourcefulness
• Adaptability
• Curiosity
• Quality Focus

Salary: $74,625/year to $124,375/year (bonus eligible/commission-based)

Compensation Notes:Actual compensation determined by work location, experience, skills, degrees, and other factors.

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