Full-Time Integrated Marketing Program Director, CRM Business
ServiceNow is hiring a remote Full-Time Integrated Marketing Program Director, CRM Business. The career level for this job opening is Manager and is accepting Santa Clara, CALIFORNIA based applicants remotely. Read complete job description before applying.
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We are seeking a dynamic and results-oriented Program Director to lead and orchestrate the development and execution of end-to-end marketing programs tailored to Chief Commercial and/or Operations Officer customers and their teams.
This highly visible and influential role requires a strategic leader who can collaborate across functions, drive exceptional quality, and deliver impactful programs that scale across the organization and generate measurable business results.
Key Responsibilities
- Program Strategy & Execution
- Develop and execute a cohesive, end-to-end strategy targeting key personas aligned with company objectives and growth priorities.
- Directs multi-million-dollar budget to optimize resources for strategy and performance.
- Regularly interfaces with geo and BU leaders.
- Owns program lifecycle, from ideation to launch, ensuring alignment with business goals, timelines, and budgets.
- Serve as the gatekeeper of quality, ensuring every touchpoint is connected and compelling.
- Cross-Functional Leadership
- Act as the central leader, aligning stakeholders across brand, product marketing, field marketing, demand generation, and BU and GTM leadership stakeholders.
- Facilitate collaboration and decision-making across diverse teams, creating a shared vision and actionable roadmap.
- Drive accountability for performance metrics across all participating teams.
- Performance Management & Optimization
- Set and monitor program KPIs, including engagement, pipeline generation, and ROI, leveraging data to make informed decisions.
- Provide regular updates to leadership on performance, insights, and recommendations for continuous improvement.
- Proactively identify opportunities to scale programs across business units and regions.
- Creative Excellence & Messaging
- Partner with Content Strategy and Creative Director leads to ensure all touchpoints deliver elite-quality work that clearly articulates our value proposition and resonates with our target audience.
Experience
- 15+ years of experience in marketing, integrated marketing, campaign management, or related roles within a B2B SaaS or technology environment.
- Experience working in or with CCO/COO or related senior leadership roles.
- Proven success in designing and executing multi-channel, persona-driven programs that generate measurable business results.
- Exceptional leadership skills, with experience managing and influencing cross-functional teams.
- Strong ability to prioritize and execute in a fast-paced environment.
- Expertise in data-driven decision-making, with the ability to analyze campaign performance and make optimization recommendations.
- Curiosity for AI & Innovation
Compensation
For positions in this location, we offer a base pay of $189,100 - $331,000, plus equity (when applicable), variable/incentive compensation and benefits.