Full-Time Key Account Manager, APAC

The Ignition Key Accounts team helps accountants, bookkeepers and their clients transform the way they work together, and are responsible for driving Ignition’s long-term revenue expansion and customer retention.

As a Key Account Manager, you are responsible for guiding our customers through their journey as soon as they purchase Ignition. From supporting them through their roll-out plan, providing expertise on the professional services business model, to ensuring they are aware of the best practices they can apply to their own account, you will be the face of Ignition for the customer, and the expert they value the most.

You will aim to drive Ignition’s expansion revenue primarily through the adoption of our payment solution. You’ll look for opportunities within your customer portfolio to increase their attach rate. Equally, you’ll be tuned into the risks and take all the steps necessary to retain happy customers that are achieving their expected ROI.

• Proactively manage and grow a large portfolio of assigned customers.
• Build strong relationships with every single customer to help them complete their roll-out plan, achieve their expected ROI while increasing the potential for additional referrals
• Achieve new customer activation targets to ensure our most recently onboarded customers have an incredible first-experience with a speedy time to value.
• Achieve monthly and annual payment volume targets while maintaining a customer-centric mindset.
• Identify areas of opportunity and/or concern based on usage patterns, research, and our customer maturity index.
• Serve as a cloud technology subject matter expert advising our customers of industry best practices for their sales process, onboarding, billing and payment collection, and renewal processes.
• Help build and deliver scaled content that helps support our customers’ journey. Create and host webinars, collaborate on articles and other educational materials that help deliver a scalable customer experience.
• Maintain, build, and grow collaborative relationships with our larger customers and partners. Lean on these relationships for webinars, seasonal campaigns, and case studies.
• Be the voice of the customer, provide customer insights to our product, marketing and sales team. You’ll be highlighting key points of innovation and improvements that will enhance the user experience, capabilities, features, and customer engagement processes that ensure rapid adoption, usage velocity, high renewal, and referral rates.
• Work with your fellow Key Account Managers globally, to identify and implement improvements to processes, documents, tools, and reports to benefit the team and clients.
• Attend trade shows and events where you’ll meet existing customers and potential customers.

What you need to succeed:

• Proficiency with various Computer Software Systems, Such as; Zapier, Slack, Zoom, Loom, Vitally (or other Customer Success Platforms), Google Work, Atlassian, Intercom and reporting tools such as Looker.
• Good written and oral communication skills for creating professional documents and presentations and for sharing knowledge, and facilitating effective discussions within team and cross-functional settings.
• Data-driven decision-making: Combines analytical skills and financial acumen to interpret data and make informed decisions that align with company objectives and customer needs.

What is the last date for applying to the job?

Which countries are accepted for this remote job?